I am so jazzed about being part of the first Customer Experience Event in Ottawa. Organized by the CXPA and sponsored by ResponseTek. Fresh perspectives from different industries are definitely a resource that shouldn't be passed up!
We are fortunate to have John Jarvis, General Manager and self-described "Chief Experience Officer” of The Westin Ottawa. He was recently recognized by Starwood Hotels & Resorts with the Chief Sales Officer Award for 2012. This is the first time a Canadian General Manager and hotel team have received this prestigious award. The award recognizes the team from among 60 Canadian hotels and more than 550 North American hotels across Starwood’s nine distinct and compelling brands: Sheraton, Westin, Le Méridien, St. Regis, Luxury Collection, W, Aloft, Element and Four Points by Sheraton.
Tonight we are going to learn more about The Westin Ottawa’s guest experience program. We will learn how they motivate employees to create memorable guest experiences every day and how they have pulled together this program with so many moving parts!
Not in the hotel industry? Who better to learn from, I mean, really, travellers are some picky people! Let's see how a best in class operates in one of the most demanding of industries!
No comments:
Post a Comment